Due to the increase in shipping charges (signature required) – Minimum shipping price for orders will be $12.95
FREE shipping on orders where indicated will still apply
Regular Shipping orders placed before 11:00am AEST should be received within 1-8 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected.
Most items ship the same or next business day after you place your order for in stock parts. We use several different carriers to ship our orders including; Australia Post, Aramex Couriers, http://www.fastaway.com.au/
$12.95 FLAT RATE SHIPPING – Orders under 3KG
Other rates are applied at checkout based on weight and region
This applies to most items including vacuum bags and accessories other than new domestic and commercial vacuums on this website, ‘Total spend’ includes all products and services purchased on orders deemed to be household domestic use (non commercial/industrial) items in a single transaction online excluding freight costs.
At the Vac Shop we charge close to what Australia Post and Aramex Couriers cost us to ship the order, we don’t over inflate our shipping prices but charge close to what they cost us to send the item to you.
For most small, light weight orders such as bags, belts, or filters, we will ship these via your choice of shipping levels with these two carriers.
Australia Posts Standard Parcel Post is our economy method of shipping in either a robust plastic prepaid satchel.
Australia Post Express Post is our deluxe shipping option that allows for quicker delivery times to some areas and limited numbered parcel tracking but is available on request at an added fee to our flat rate shipping option.
Aramex Couriers (see Aramex) websites for satchel delivery areas) is our preferred premium shipping method, its both economical and has the benefit of full internet delivery tracking via the Aramex website just by entering a shipping label number from your order .
If the package is larger such as a new vacuum cleaner, then we will ship your order with Australia Post registered mail that is insured. If you have any question about the method we will use to ship your order, or if your street address can not receive Aramex couriers deliveries to it, (Aramex) couriers will not deliver to a post office box)
if you have more questions please don’t hesitate to ask us when placing your order.
Vac Shop offers “FREE SHIPPING” on some domestic products where indicated.
We do offer “FREE SHIPPING” on selected new domestic vacuum cleaners where indicated and a subsidised rate on other ranges limited to East Coast of Australia only but we will ship overseas & N.T, WA, SA by arrangement at a subsidised cost. Some remote areas may incur a Heavy Shipping charge but you can call us to discuss.
Refunds & Returns
All Products sold by vacshop.com.au must be returned to us within 7 days of receipt for any refund or exchange. products received after 7 days will be subject to no restocking fee. Orders that are refused at time of delivery will not be refunded. Please choose carefully as we do not refund if you change your mind. We are available by phone or E-mail to answer your product questions. Please contact us before placing your order if you are not 100% sure that you are ordering the correct item. customer is to return incorrect orders at their expense for refund or exchange. Please note: shipping and handling charges are all non refundable. All charges associated with the safe return of the product are the buyer’s responsibility.
Order errors that are clearly the fault of vacshop.com.au will be corrected at our expense. We will ship the corrected order and provide the customer with return postage for the incorrect part.
Products NOT eligible for return include:
-Opened used Bags or used Filter Packages
-Used/soiled Vacuum Cleaners
-User installed Parts
-Orders Received More Than 30 Days Ago
For more information or questions call us on (02) 4960 1155