Our headquarters is in Mayfield, New South Wales. Our mailing address is: Vac Shop Unit 12/17 Riverside Drive Mayfield West NSW 2304.
We have been in the vacuum cleaner business since 1983. In those years we have grown from a small one room store to a specialty retailer with many quality products – and more added daily!
We process all orders on-line within 24-48 business hours. Unless otherwise indicated on the product page, orders usually ship within one business day of being placed. Back ordered items will be shipped as soon as possible.
If you included an e-mail address with your order, you can request to a tracking code on order with confirmation complete. In addition,If you have concerns about the status of your order, please visit
call us on 02496 1155
If you want to add to your order or simply place a new one. Call us for help if your order contains an error.
Yes, our products are new, although we do sell some reconditioned products when available. Refer to individual product pages for designated reconditioned (reco) machines when available.
The current price is on the website. However, our prices are subject to change without notice, depending on our supply.
vacshop.com.au is required to collect GST for all orders that are either billed from or shipped in Australia or overseas.
Where applicable, the manufacturer’s warranty information maybe noted on the product page.
If you find an identical item that is in stock with a lower price, we’ll do our best to try to match the price. Price matches are valid only BEFORE you place your order. When comparing prices, availability, shipping and taxes will be included in our price match decision.
No, it depends entirely on your price range, needs, and feature requirements. The best brand at $200 is not necessarily the best at $3000. That’s why we carry a number of brands, to give our customers quality options no matter their budget.
Our prices are competitive prices. Further reductions would depend on our making better buys or on close-outs. We do pass along savings as we get them.
If you cannot find the product information you are looking for, e-mail us or call at 61 2 4960 1155
If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don’t sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.