Free Shipping (signature required) – Orders over $199*

Regular Shipping orders placed before 11:00am AEST should be received within 1-8 business days. This service can take longer to some rural areas. If you are not present to accept your delivery, a card will be left to advise where your parcel can be collected.

Most items ship the same or next business day after you place your order for in stock parts. We use several different carriers to ship our orders including; Australia Post, Fastaway Couriers, http://www.fastaway.com.au/

$10.95 FLAT RATE SHIPPING – Orders under $199

This applies to most items on this website, including vacuum bags and accessories. ‘Total spend’ includes all products and services purchased on orders deemed to be household domestic use (non commercial/industrial) items in a single transaction online excluding freight costs. 

At the Vac Shop we charge close to what Australia Post and Fastaways Couriers cost us to ship the order, we don’t over inflate our shipping prices but charge close to what they cost us to send the item to you.

For most small, light weight orders such as bags, belts, or filters, we will ship these via your choice of shipping levels with these two carriers.

Australia Posts Standard Parcel Post is our economy method of shipping in either a robust plastic prepaid satchel.

Australia Post Express Post is our deluxe shipping option that allows for quicker delivery times to some areas and limited numbered parcel tracking but is available on request at an added fee to our flat rate shipping option.

Fastaway Couriers (see fastaways websites for satchel delivery areas) is our preferred premium shipping method, its both economical and has the benefit of full internet delivery tracking via the fastaway website just by entering a shipping label number from your order .

If the package is larger such as a new vacuum cleaner, then we will ship your order with Australia Post registered mail that is insured. If you have any question about the method we will use to ship your order, or if your street address can not receive fastaway couriers deliveries to it, (fastaway couriers will not deliver to a post office box)

if you have more questions please don’t hesitate to ask us when placing your order.

Vac Shop offers “FREE SHIPPING” on domestic customers parts orders that total over AUD$199 (not including shipping) for items in stock at the time of ordering excluding non stocked & special order parts, special sale offers, some items listed as exempt of free shipping will be noted on the individual items page in the description section, this shipping option will be via the use of standard Australia Post parcel post or fastway unless otherwise advised by Vac Shop.

We do offer “FREE SHIPPING” on selected New domestic vacuum cleaners with a retail price of over AUD$300 to areas limited to East Coast of Australia only but we will ship overseas & N.T, WA, SA  by arrangement at cost.

Refunds & Returns

All Products sold by vacshop.com.au must be returned to us within 7 days of receipt for any refund or exchange. products received after 7 days will be subject to no restocking fee. Orders that are refused at time of delivery will not be refunded. Please choose carefully as we do not refund if you change your mind. We are available by phone or E-mail to answer your product questions. Please contact us before placing your order if you are not 100% sure that you are ordering the correct item. customer is to return incorrect orders at their expense for refund or exchange.  Please note: shipping and handling charges are all non refundable. All charges associated with the safe return of the product are the buyer’s responsibility.

Order errors that are clearly the fault of vacshop.com.au will be corrected at our expense. We will ship the corrected order and provide the customer with return postage for the incorrect part.

Products NOT eligible for return include:
-Opened used Bags or used Filter Packages
-Used/soiled Vacuum Cleaners
-User installed Parts
-Orders Received More Than 30 Days Ago

For more information or questions call us on (02) 4960 1155