Frequently Asked Questions
Where are you located and what are your operating hours?
Our headquarters is in Mayfield, New South Wales. Our mailing address is: Vac Shop Unit 9/11 McIntosh Drive Mayfield NSW Australia 2304.
Monday to Friday 9am – 5pm
Saturday 9am to 12pm
How long have you been in business?
We have been in the vacuum cleaner business since 1983. In those years we have grown from a small one room store to a specialty retailer with many quality products – and more added daily!
How long does it take to get my order?
We process all orders on-line within 24-48 business hours. Unless otherwise indicated on the product page, orders usually ship within one business day of being placed. Back ordered items will be shipped as soon as possible.
Can I track my package?
If you included an e-mail address with your order, you can request to a tracking code on order with confirmation complete. In addition,If you have concerns about the status of your order, please visit
call us on 0249601155
Can I change my order?
If you want to add to your order or simply place a new one. Call us for help if your order contains an error.
Are your products new?
Yes, our products are new, although we do sell some reconditioned products when available. Refer to individual product pages for designated reconditioned (reco) machines when available.
How long are these prices good for?
The current price is on the website. However, our prices are subject to change without notice, depending on our supply.
Do you add GST?
vacshop.com.au is required to collect GST for all orders that are either billed from or shipped in Australia or overseas.
What are the manufacturer’s warranties?
Where applicable, the manufacturer’s warranty information maybe noted on the product page.
Do you match prices?
If you find an identical item that is in stock with a lower price, we’ll do our best to try to match the price. Price matches are valid only BEFORE you place your order. When comparing prices, availability, shipping and taxes will be included in our price match decision.
Is there one brand that is best?
No, it depends entirely on your price range, needs, and feature requirements. The best brand at $200 is not necessarily the best at $3000. That’s why we carry a number of brands, to give our customers quality options no matter their budget.
Is there any discount for ordering 2 machines at one time?
Do you ever run a sale?
Our prices are competitive prices. Further reductions would depend on our making better buys or on close-outs. We do pass along savings as we get them.
How can I get more information on a specific product?
If you cannot find the product information you are looking for, e-mail us or call at 61-2-49601155
What if my order arrives damaged?
If you received your order and it is damaged, e-mail us immediately. If your order is to be delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don’t sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.